Refund policy

Refund Policy

Vtwinbikers - Last updated: 2026-10-19

We want you to be confident in every part you buy. We offer a 30-day return window from the date you receive your order.

How to start a return

  • Online (fastest): sign in at account.vtwinbikers.com with the email you ordered with, open your order, and choose Request return. We review every request, usually within one business day, and email you the next steps.
  • By email: send your order number to sales@vtwinbikers.com.

Please wait for us to approve your return before shipping anything back. Items sent back without an approved return cannot be processed.

To be eligible for a return

  • The item must be in the same condition you received it: uninstalled, unused, in original packaging with all hardware, tags, and instructions.
  • You must have proof of purchase (order number or receipt).
  • The return must be requested within 30 days of delivery.

Return shipping

For defective, damaged, or incorrectly shipped items, we cover return shipping and send you a prepaid label. For change-of-mind or wrong-fit returns, the customer is responsible for return shipping. We recommend a tracked, insured service.

Restocking fee

Change-of-mind and wrong-fit returns are subject to a 10% restocking fee, deducted from your refund. There is no restocking fee on items that arrive defective, damaged, or that we shipped or listed incorrectly.

Send approved returns to:
Vtwinbikers - Returns
7955 NW 21st St
Doral, FL 33122
United States

Non-returnable items

  • Installed parts. Any part that has been mounted, tuned, run, or shows installation marks cannot be returned. This includes exhausts, intakes, cams, ignition modules, ECMs, tuners, and similar.
  • Hazmat / fluids. Engine oil, brake fluid, fork oil, coolant, fuel additives, batteries, and similar items are non-returnable per carrier regulations.
  • Electrical components that have been installed or powered on (stators, regulators, controllers, ECMs).
  • Special-order parts. Items custom-ordered through a manufacturer for your bike are final sale.
  • Gift cards and sale items marked "final sale" at checkout.

Damages and defects

Inspect your order on arrival. Contact us within 48 hours of delivery if the item is damaged, defective, or wrong, and include photos of the part and the shipping box. We'll make it right with a replacement, repair, or full refund.

Refund timing

Once we receive and inspect your return, we'll notify you of approval within 3 business days. Approved refunds are credited back to your original payment method within 5-10 business days, depending on your bank.

Exchanges

The fastest way to exchange a part is to request a return for the original and place a new order for the part you want. This avoids holding your money up while the return is processed.

European Union - 14-day cooling-off

Customers in the EU have the right to cancel or return an order within 14 days for any reason. Standard eligibility (uninstalled, in original packaging, with proof of purchase) still applies.

Questions

Email sales@vtwinbikers.com and we'll get back to you within one business day.